Shipping policy

Shipping Policy – Senpaiwave

Order Processing Time All orders are made-to-order (print-on-demand). Once your payment is confirmed, your order enters our production queue.

  • Typical production time: 3–7 business days (this can vary based on order volume, design complexity, and product type). We’ll notify you via email if there are any unexpected delays.

Shipping and Delivery Estimates We partner with trusted international printing and fulfillment companies that produce and ship your items from the facility closest to your shipping address. This localized production helps reduce transit times and avoid unnecessary import fees in many cases.

Estimated delivery times (after production completes):

  • Domestic orders (within the same country/region as the fulfillment center): 3–8 business days
  • International orders: 7–20 business days (depending on destination country and local postal/customs processes)

These are estimates only and not guaranteed. Delays can occur due to high demand, holidays, carrier issues, or unforeseen events.

Shipping Costs Shipping rates are calculated at checkout based on your location, order weight, and selected items. We aim to keep costs as affordable as possible thanks to our global network of fulfillment partners. Free shipping may apply on qualifying orders (check product pages or promotions for current thresholds).

Tracking Your Order Once your order ships, you’ll receive a tracking number via email. You can track your package directly through the carrier’s website or our order status page.

International Shipping & Customs We ship worldwide! To provide the best experience, your order is printed and shipped from the closest available facility to minimize long-distance shipping and potential import duties.

That said, we cannot control or predict customs policies in your country. Some destinations may charge additional fees such as:

  • Import duties
  • Taxes (e.g., VAT, GST)
  • Brokerage/handling fees

These charges are the responsibility of the recipient and are determined by your local customs authorities/government — not Senpaiwave or our fulfillment partners. We recommend checking your country's customs guidelines for imported goods before placing an order. Unfortunately, we cannot cover, refund, or reimburse any customs-related fees.

Important Notes

  • We are not responsible for lost, stolen, or delayed packages once they are in transit with the carrier (proof of delivery via tracking may be required for claims).
  • If your order is returned to us due to an incorrect address, refusal by customs, or non-payment of duties/taxes, you may be responsible for reshipping costs.
  • For any shipping-related questions, contact us at [insert your support email] with your order number.

We appreciate your understanding and thank you for shopping with Senpaiwave! 🌊