Refund policy

Return and Refund Policy

Last updated: January 24, 2026

At Senpaiwave, we create custom, made-to-order products inspired by anime, vaporwave aesthetics, and beyond. Each item is uniquely printed and produced just for you once your order is placed. Because of this personalized nature, we do not accept returns or exchanges for reasons such as change of mind, wrong size selection, incorrect color choice, or similar customer preferences.

We stand behind the quality of our products and want you to be thrilled with your Senpaiwave gear. If your item arrives damaged, defective, or with a manufacturing error (e.g., print misalignment, wrong item shipped, significant quality issue), contact us promptly—we'll resolve it at no extra cost to you.

For Quality Issues or Damaged/Defective Items

  • Report the problem within 30 days of delivery.
  • Provide clear photos of the issue (and packaging if relevant) via email to senpaiwave@outlook.com
  • No need to ship the item back—most valid claims qualify for a free reprint (new production and shipping) or full refund to your original payment method.
  • We'll review your submission quickly and coordinate with our print-on-demand partner (Printify) for resolution.

Other Situations

  • Wrong or incomplete address: Items shipped to an incorrect address (provided by you) are not eligible for refund or replacement. Please double-check shipping info at checkout.
  • Undeliverable/failed delivery: Eligible for reprint (additional shipping may apply) or partial refund—contact us with tracking info.
  • Cancellations: Production starts fast. Cancellations are only possible before printing begins. Reach out immediately if needed.
  • Non-quality issues: Due to the custom-made nature, we cannot accept returns for fit, style preferences, or buyer's remorse.

EU Customers – Right of Withdrawal As our products are custom-made and personalized (tailored to your selected design, text, or specifications), they fall under the exception in EU consumer law (Consumer Rights Directive) for made-to-order or personalized goods. This means the standard 14-day right of withdrawal (cooling-off period) does not apply — you cannot cancel or return simply for changing your mind. However, you retain full rights for faulty, non-conforming, or damaged goods (as outlined above), including legal conformity guarantees (typically 2 years minimum under EU rules).

Refunds (when approved)

  • Issued to the original payment method.
  • Processing time: 5–10 business days (depending on your payment provider).
  • Original shipping fees are non-refundable unless the issue is due to our error.

How to Contact Us Email: senpaiwave@outlook.com Include: Order number, photos of the issue, and details. We typically respond within 2–3 business days.

Exceptions and Care We may deny claims for issues caused by misuse, normal wear, or not following care instructions (e.g., improper washing for apparel—check product pages for guidelines). We reserve the right to handle cases individually.

This policy reflects the custom nature of our products and complies with applicable laws. Questions? We're here to help—drop us a line anytime!

Senpaiwave