Refund policy

Return and Refund Policy

Last updated: 7 September 2026

Every Senpaiwave item is printed to order after you buy it. Here is how returns and refunds work, wherever you live.

1. Damaged, defective or wrong items

If your order arrives damaged, misprinted, with a manufacturing fault or as the wrong item, contact us within 30 days of delivery at senpaiwave@outlook.com with your order number and clear photos of the item and, if relevant, the packaging. You do not need to send anything back. We will reprint and reship the item free of charge, or refund you in full to your original payment method, whichever you prefer. This does not limit any rights you have under the law of your country, including the legal guarantee of conformity in the EU.

2. 14-day right of return (all customers)

You may cancel your purchase within 14 days of the day you receive the goods, without giving a reason. This applies to every customer, and for customers in the European Union, Norway, Iceland and the United Kingdom it is also your statutory right of withdrawal.

  • Email senpaiwave@outlook.com within those 14 days and state that you wish to return the item (order number and item is enough). We will send you the return address.
  • Send the item back within 14 days of telling us. Items must be unworn, unwashed and in the condition you received them. If the value of an item is reduced because it has been handled beyond what is needed to check it, we may deduct that reduction from your refund.
  • You pay the cost of return shipping. We recommend a tracked service.
  • We refund the item price, and for EU, Norway, Iceland and UK customers also the original standard shipping cost, within 14 days of receiving the item back or of you proving that you have sent it, using the same payment method you used.
  • Because every item is printed to order, we do not offer exchanges. If you need another size or design, place a new order and return the first one. Please check the size chart on every product page before ordering.

3. Other situations

  • Cancellations: production starts quickly. Email us right away if you need to cancel; once printing has begun, section 2 applies instead.
  • Wrong or incomplete address: if a parcel is lost because the address you entered was incorrect, we cannot refund it, but we will help you reorder. Please double-check your address at checkout.
  • Failed delivery or returned-to-sender parcels: contact us with your tracking number and we will reship or refund the item price.
  • Wear and care: claims for damage caused by misuse, normal wear or washing against the care instructions on the product page may be declined.

4. Refund timing

Refunds are issued to the original payment method. Depending on your bank or card issuer it can take 5 to 10 business days for the money to show up after we have processed it.

5. Contact

Senpaiwave, Sweden. Email: senpaiwave@outlook.com. Include your order number in every message so we can help you quickly. We usually reply within 2 business days.